I have been working for non-profits since I was a Resident Assistant (RA) in college!  Working with associations/non-profits has become my career, and I love it.

Resume as of October 2023.

Patrick M. Dockins, MS, CAE

PROFESSIONAL SUMMARY

Adaptable and personable Director of Operations with 15+ years’ collective experience in component relations management, project management, membership, policy development, and stakeholder engagement. Proficient in budget management, pharmaceutical grants, and technology implementation.

EXPERIENCE

Director of Operations                                                                 December 2017 – July 2023

Technical Registration Experts (Global Vitiligo Foundation and Skin of Color Society), Virtual                                                                                                                             

  • Managed and executed domestic and international medical foundation meetings including the abstract process, contract negotiation, event materials, audio-visual, and catering
  • Managed board of directors and committee meetings, their progress, agendas, and minutes, resulting in more efficient meetings and meeting legal requirements and policies for records management
  • Drafted and managed the annual and event budgets
  • Managed organization projects by drafting bylaws & and policies, submitting medical grant applications, and designing content for the foundation website
  • Leveraged project management software to build and design organization and meet timelines, resulting in better timeline management and workflow
  • Led and designed the graphic and content update for the foundation website and new e-newsletter, resulting in additional stakeholder engagement
  • Managed the member medical grant process with the committee to streamline application reviews and notification processes
  • Collaborated with volunteers to develop a patient-centric meeting to provide education about and a celebration of their unique skin condition, resulting in new processes, better financial management, and a better-organized meeting.

 

Director of Membership                                                                         

Raybourn Group International, Inc. (RGI) (Corporate Housing Providers Association), Virtual

  • Developed new Standard Operating Procedures (SOP) for membership management, resulting in better efficiency and staff management
  • Created a new membership dues structure adopted by the Board of directors, resulting in better data on the member companies and additional revenue
  • Created scoring metrics to measure member engagement, resulting in a better understanding of membership turnover and member access use of association educational content
  • Developed member-lead review process for certification study materials, resulting in a quicker turnaround of materials
  • Drafted member communications and coordinated marketing messages with the Director of Marketing
  • Supervised and trained two part-time staff

 

Communities and External Relations Manager                                                 

Raybourn Group International, Inc. (RGI) (Association for Information Systems), Virtual                                                                                                                                                          

  • Designed and curated a new SIG/Chapter/College online policy and training manual
  • Launched two new job boards resulting in decreased staff time and increased revenue
  • Increased student chapter leadership conference registrations by 20% in two years
  • Coordinated and executed marketing and sales of sponsorships and exhibits
  • Fostered relationships with corporate partners and academic sponsors
  • Managed the development of new chapters
  • Managed chapter annual recognition programs
  • Supported committee in planning the annual Student Chapter Leadership Conferences/Competitions
  • Created sponsor/exhibitor fulfillment report to document sponsors’ exposure/benefits
  • Redesigned and curated content for a new student chapter website
  • Designed and implemented a conference website template and menu for all association conferences

 

Membership and Chapter Relations Manager                                                   

Warehousing Education and Research Council (WERC), Oak Brook, IL, In office                                                                                                                                                 

  • Directed the operations of 25 North American chapters
  • Increased chapter activity in inactive chapters through consistent engagement and support
  • Increased the number of chapters by 20% over two years
  • Developed a new chapter recognition program
  • Maintained, organized, and updated the association’s website
  • Coordinated and executed annual awards and recognition program
  • Drafted new processes and communications timelines for membership renewal
  • Acted as primary contact for membership questions
  • Created new processes and programs to better serve chapter leaders

Additional Experience

Product Certification Coordinator

Water Quality Association (WQA)

Association Manager
Association of Rotational Molders International (ARM-I)

Program Director: Conference Services
North Central College

CORE COMPETENCIES

Chapter Relations Management, Operations Management, Project Management, Budget Development and Management, Technology Implementation, Policy Development, Stakeholder Engagement, Interpersonal Communication

EDUCATION

Master of Science, College Student Personnel                                                   

Western Illinois University

 

Bachelor of Science, Environmental Administration                                                                       

University of Evansville

CERTIFICATIONS

Certified Association Executive (CAE), American Society of Association Executives (ASAE) – [2016]